Privacy Policy
Water Damage Operations respects the privacy of its business clients, callers, and professional contacts.This Privacy Policy explains how Water Damage Operations, a service operated by Bower Online Enterprise LLC, collects, uses, and protects information related to inbound emergency restoration communications, service inquiries, callback requests, and operational communication.
Information We Collect
We may collect the following information when you contact us, call one of our numbers, request a callback, or use our services:• Business contact information, such as name, email address, company name, phone number, and related business details.• Caller contact information, such as the caller’s name, phone number, callback number, and communication history.• Emergency intake information, such as issue summary, whether the issue is still actively happening, property address, important notes, and other details voluntarily provided during the call.• Non-emergency intake information, such as the reason for the call, whether a callback was requested, the best callback number, and other details voluntarily provided during the call.• Operational information provided for service configuration, infrastructure setup, support, monitoring, and communication continuity.• Communication data necessary for infrastructure functionality, including call records, SMS records, timestamps, routing details, call summaries, and message delivery information.
How We Use Information
Information is used solely for operational and service-related purposes, including:• Responding to inbound calls and callback requests.• Helping the appropriate service team understand the caller’s situation and call back with relevant context.• Sending real-time intake alerts, call summaries, callback details, and related operational notifications.• Supporting emergency restoration intake, non-emergency brief capture, callback coordination, and service-related follow-up.• Operating, monitoring, improving, and supporting the communication infrastructure.• Maintaining internal records related to service delivery, support, and compliance.We do not use caller intake details, property addresses, issue summaries, callback numbers, or call notes for advertising, unrelated marketing, lead selling, or any unrelated purpose.
Data Sharing
Water Damage Operations does not sell, rent, or distribute client data, caller data, mobile phone numbers, SMS opt-in information, call details, intake details, property addresses, issue summaries, callback numbers, or message content.Caller information is used only for internal operational purposes related to the inbound call, emergency intake, callback coordination, service follow-up, support, infrastructure operation, and compliance.We may share information only when necessary with the restoration company or service team responsible for responding to the caller’s request, or with trusted service providers that help operate our communications infrastructure.Mobile phone numbers and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes.
Communications
Infrastructure-related calls and messages are triggered only in response to inbound contact initiated by the caller, an active service request, or a requested callback.Messages may include emergency intake alerts, callback coordination, caller reassurance, service-related follow-up, and operational updates related to the caller’s request.Water Damage Operations does not send unsolicited marketing messages through this infrastructure.Message frequency may vary depending on the nature of the inbound request and the follow-up needed. Message and data rates may apply.
Data Security
We take reasonable steps to protect business information, caller information, communication records, and operational data provided in the course of service delivery.Access to intake details, callback information, property addresses, call notes, and message records is limited to internal operational use, service-related support, and the appropriate team responsible for responding to the caller’s request.
Contact
For privacy-related inquiries, contact: [email protected]